Refund & Return Policy

1. Quality guarantee

Every order is 100% unprocessed virgin human hair, quality checked before dispatch. We stand behind our products. If a batch-level defect is confirmed, we offer a replacement or refund as described below.

2. Claim window

Report any issue within 7 days of receiving your goods. Claims received after 7 days can only be considered on a case-by-case basis.

3. What we cover

• Manufacturing defects (machine weft failure, heavily shedding cuticles, obvious chemical damage).
• Wrong items or wrong quantity shipped.
• Goods damaged in transit (with clear photos of the package and contents).

4. What is not covered

• Normal shedding or tangling that occurs with daily wear and styling.
• Colour or texture differences caused by monitor settings.
• Custom / OEM / ODM orders - made to your specification and therefore final sale, except for confirmed manufacturing defects.
• Damage caused by misuse, improper care or unauthorised processing (bleaching, dyeing, cutting).

5. How we resolve claims

• Contact us within 7 days with your order number and clear photos or a short video of the issue.
• We verify the claim and reply within 24 hours on working days.
• Confirmed defects are replaced (shipping for the replacement covered by us) or refunded at our option, based on the quantity affected.

6. Refunds

Approved refunds are returned to the original payment method within 7-14 working days after confirmation. Bank transfer fees, if any, are deducted.

7. Contact

For any claim or return question: [email protected] or WhatsApp +86 18237467812.